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Privacy and Cookies Policy


Purpose of this Policy

Total Quality Logistics, LLC (“TQL”) maintains this website, other websites, software, mobile applications, and other TQL products and services, which are accessible by computer, tablets, consoles, mobile phones, and other electronic devices, and are identified by a TQL trademark or this Privacy Policy (collectively “TQL Site(s)”).  By your continued use or access of a TQL Site, we understand this to be your consent to this Privacy Policy and TQL’s Terms of Use, either of which may be amended from time to time and posted on one or more TQL Sites, and as your acknowledgement that TQL has a legitimate interest in using personal information you provide to us in accordance with this policy. You may not use a TQL Site for commercial benefit without TQL’s written consent.

The purpose of this Privacy Policy is to explain how TQL collects, protects, and uses personal information. TQL is committed to ensuring that any personal information supplied by its customers, carriers, or visitors to TQL Sites, or generated because of its business activities is collected and used with full disclosure in accordance with applicable law. You can visit and enjoy TQL Sites without disclosing any personal information about yourself; however, TQL offers some special services that will only work properly if you share certain personal information about yourself.

TQL may collect personal information about you through a TQL Site or by other means. If required by applicable law, TQL will obtain your permission before collecting this information. Whether TQL collects your personal information through a TQL Site or by other means, you agree that this Privacy Policy governs TQL’s collection, use, and disclosure of your personal information that TQL obtained. If you do not agree to be bound by this Privacy Policy, then you may not access or use any TQL Site.

For purposes of this Privacy Policy, "TQL" shall include Total Quality Logistics, LLC and all of its affiliates and subsidiaries. 

Information Collected

TQL collects personal information, business information, and some payment/ordering information. This information may include, without limitation, contact information, location from which you are accessing the TQL Site, usernames and passwords used to access TQL Sites, financial/payment information from purchases or financial transactions, contact information for people you refer to TQL, employment information (whether provided by you directly to TQL or through a third party), content you post, mobile device unique identifiers, Social Media identifiers, geo-location data, and internet activity information.

TQL may also collect information automatically related to your interaction with and use of TQL Sites. Such information may include, without limitation, device identifiers, hardware information, IP address, cookie information, browser type, settings, language, and other information about your interaction with TQL Sites. This information may be combined with all other previously mentioned information, as well as with information from third parties.

TQL's Use of Information Collected

TQL may use the information collected in many ways, including, without limitation, to: (i) provide you with your requested products and services; (ii) operate, improve, and analyze TQL Sites or TQL’s products and services; (iii) provide and improve TQL’s customer service to customers, carriers, applicants, and other vendors; (iv) communicate with you and personalize your use of TQL Sites; (v) provide transportation information to TQL’s customers and carriers; (vi) provide legal and administrative notices; (vii) contact you regarding employment, whether through phone calls, emails, or text messages; (viii) promote security; (ix) prevent fraud; (x) comply with applicable laws and regulations; (xi) collect payment for our TQL's products and services (including as necessary or required by law obtaining government-issued identification information); (xii) verifying the identity of persons with whom TQL communicates or does business; (xiii) advance other purposes disclosed to you through TQL Sites or TQL’s marketing, presentations, or literature. TQL collects and uses personal information solely for TQL's legitimate interests in conducting TQL's business and not for the purposes of monitoring your personal behavior or profiting from the transfer or sale of personal information.

TQL's Sharing of Information Collected

TQL may share the information collected with companies that are owned by TQL or share common ownership with TQL, TQL service providers (such as information processors, financial institutions and payroll service providers), government entities (when required by law, pursuant to court order, or to protect TQL’s or others’ rights, property, and safety), and other third parties who defend TQL against legal claims or who assist in fraud prevention and investigation. Some of TQL’s services require you to share your information publicly or may involve the disclosure of information publicly due to settings you have created (e.g., social media platform settings). Be sure to read the privacy settings on applications you use and adjust them as you prefer. If you post content on TQL Sites, whether through social networking tools or otherwise, that content may be shared with others who visit those TQL Sites. TQL will not sell or otherwise disclose personal information except as permitted by law, described in this policy, or otherwise disclosed to you.

TQL's Retention of Information Collected

TQL retains information collected in conformance with its standard data retention policies, which are based on legal and regulatory requirements as well as reasonable common business practices in the United States, including but not limited to providing TQL's products and services, collecting payment and maintaining communication with customers and companies and individuals who have expressed an interest in TQL, and other legitimate purposes.

Your Choices Regarding Information Collected

You may choose to disable the collection of information through cookies and other web protections, but this may affect your ability to use TQL Sites. You may also modify or delete any profile you have created with TQL by accessing your account. TQL reserves the right to keep information and content in TQL’s backup or archived files consistent with TQL’s record retention policies and as required by law.  Any information you post publicly may remain viewable by the public. If you no longer wish to receive emails, text messages, or other notifications from TQL, please follow instructions in an email, text, or other notification you receive to “unsubscribe” or “STOP” receiving them, or contact TQL at the address below.

International Users

TQL operates TQL Sites, in whole or in part, in the United States. By using a TQL Site, you agree to have your personal data stored, processed, and transferred in the United States, and to allow TQL to use and collect your information in accordance with this Privacy Policy and pursuant to the laws and regulations that apply in the United Staes. To the extent that TQL collects and uses personal information about persons not in the United States, this is for the purpose of exercising TQL's legitimate interests and does not represent an effort by TQL to monitor such persons' behavior, to contact such persons without their consent, or to create a permanent legal establishment of TQL outside the United States. TQL does not intend to send unauthorized Commercial Electronic Messages to persons resident in Canada or other countries; if a Canadian or other non-U.S. resident receives a communication from TQL and considers it inappropriate on this basis, please notify TQL at the address provided below so that no further communications are sent to persons who do not wish to receive further communications.

Security of Information Collected

TQL uses various administrative, technological, and/or physical security measures to protect the information collected. Notwithstanding these security measures, TQL CANNOT AND DOES NOT GUARANTEE THE SECURITY OR CONFIDENTIALITY OF THE INFORMATION COLLECTED.

Other Websites and Links

TQL Sites may contain links to other websites operated by unrelated third parties. TQL is not responsible for the privacy practices of third-party websites. TQL encourages you to be aware of this when you leave TQL Sites and to read the privacy policies of every website that collects personally identifiable information from you. This Privacy Policy applies only to TQL Sites.

Children's Privacy

TQL Sites are not intended for children under 13 years of age, and TQL does not knowingly solicit or collect personal information from children under the age of 13. If you believe that a child under the age of 13 has submitted personal information on a TQL Site, without the permission of their parent or guardian, please contact TQL at the address below.


We use and allow certain third parties to use cookies, web beacons, and similar tracking technologies (collectively, "cookies") on our Sites. 

What are cookies?

Cookies are small amounts of data that are stored on your browser, device, or the page you are viewing. Some cookies are deleted once you close your browser, while other cookies are retained even after you close your browser so that you can be recognized when you return to a websites. More information about cookies and how they work is available at All About Cookies.

How do we use cookies?

We use cookies to provide the Sites and services, gather information about your usage patterns when you navigate this Sites in order to enhance your personalized experience, and to understand usage patterns to improve our Sites, products, and services.  We also allow certain third parties to place cookies on our Sites in order to collect information about your online activities on our Sites over time and across different websites you visit. This information is used to provide advertising tailored to your interests on websites you visit, also known as interest based advertising, and to analyze the effectiveness of such advertising.

Cookies on our Sites are generally divided into the following categories:

Strictly Necessary Cookies: These are required for the operation of our Sites. They include, for example, cookies that enable you to log into secure areas. These cookies are session cookies that are erased when you close your browser.

Analytical/Performance Cookies: These allow us to recognize and count the number of users of our Sites and understand how such users navigate through our Sites. This helps to improve how our Sites works, for example, by ensuring that users can find what they are looking for easily. These cookies are session cookies which are erased when you close your browser.  We use Google Analytics, and you can see below for how to control the use of cookies by Google Analytics.

Functional Cookies: These improve the functional performance of our Sites and make it easier for you to use. For example, cookies are used to remember that you have previously visited the Sites and asked to remain logged into it. These cookies qualify as persistent cookies, because they remain on your device for us to use during a next visit to our Sites.  You can delete these cookies via your browser settings.

Targeting Cookies: These record your visit to our Sites, the pages you have visited and the links you have followed to recognize you as a previous visitor and to track your activity on the Sites and other websites you visit. These cookies qualify as persistent cookies, because they remain on your device for us to use during a next visit to our Sites. You can delete these cookies via your browser settings. See below for further details on how you can control third party targeting cookies.

What are your options if you do not want cookies on your computer?
You can review your Internet browser settings, typically under the sections "Help" or "Internet Options," to exercise choices you have for certain Cookies. If you disable or delete certain Cookies in your Internet browser settings, you might not be able to access or use important functions or features of this Sites, and you may be required to re-enter your log-in details. 

To learn more about the use of cookies for Google analytics and to exercise choice regarding such cookies, please visit the Google Analytics Opt-out Browser Add-on

To learn more about certain cookies used for interest based advertising by third parties, including through cross-device tracking, and to exercise certain choices regarding such cookies, please visit the Digital Advertising Alliance, Network Advertising Initiative, Digital Advertising Alliance-Canada, European Interactive Digital Advertising Alliance or your device settings if you have the DAA or other mobile app.

Contacting TQL

For questions or concerns related to this Privacy Policy, please contact TQL using the information listed below.

Total Quality Logistics, LLC
Attn:  Marketing Department
4289 Ivy Pointe Blvd.
Cincinnati, Ohio 45245
800-580-3101 (USA toll-free)

Terms of Use

Your use of TQL Sites, use of TQL’s products or services, and any disputes arising from any of them are subject to both this Privacy Policy and TQL’s Terms of Use. Both the Privacy Policy and the Terms of Use are available at TQL’s main website at