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Privacy and Cookies Policy

Last revised effective 01/11/2023

To exercise any of your applicable privacy rights, please see our Data Privacy Rights page. Or select one of the links below to jump to the listed section of the policy:

 

 

Overview of this Privacy and Cookies Policy

This Privacy and Cookies Policy describes how Total Quality Logistics, LLC and its affiliates (“TQL”, “we”, “us” or “our”) collect, use, share, sell, or otherwise disclose information we collect about you, and applies to collection via our websites, which include, without limitation, tql.com, traxltl.tql.com, trax.tql.com, and carrierdashboard.tql.com , as well as other websites operated by or on behalf of TQL, such as careers.tql.com, tql.taleo.net, and tqlcarriers.rmissecure.com; our software; our mobile applications, including, without limitation, TQL Carrier Dashboard, O-T-G “On the Go” (as applicable and as accessible to our employees), and TQL TRAX (including mobile application(s) and web portal(s) and any other versions of the foregoing); our internal employee website, The Hub, and other internal communication services; via our third-party service providers that send email and text communications on our behalf; and our other products and services, which are accessible by computer, tablets, consoles, mobile phones, and other electronic devices, which may be identified by a trademark or this Privacy and Cookies Policy (collectively “TQL Site(s)”).

PLEASE READ THIS PRIVACY AND COOKIES POLICY CAREFULLY BEFORE USING ANY OF THE TQL SITES, AS THIS PRIVACY AND COOKIES POLICY AND OUR TERMS OF USE (WWW.TQL.COM/TERMS) GOVERN YOUR ACCESS TO AND USE OF THE TQL SITES. THE TQL SITES ARE AVAILABLE FOR YOUR USE ON THE CONDITION THAT YOU AGREE TO THIS PRIVACY AND COOKIES POLICY AND OUR TERMS OF USE. IF YOU DO NOT AGREE TO THIS PRIVACY AND COOKIES POLICY AND OUR TERMS OF USE, DO NOT ACCESS OR USE THE TQL SITES. BY ACCESSING OR USING ANY OF THE TQL SITES OR BY PROVIDING YOUR PERSONAL INFORMATION OR OTHER INFORMATION, YOU AND THE ENTITY YOU ARE REPRESENTING (“YOU” OR “YOUR”) SIGNIFY YOUR AGREEMENT AND CONSENT TO BE BOUND BY THIS PRIVACY AND COOKIES POLICY AND OUR TERMS OF USE.

This Privacy and Cookies may be amended from time to time and posted on the TQL Sites. Before using or accessing the TQL Sites, please review the Privacy and Cookies Policy for any changes as your continued use of the TQL Sites will constitute your agreement and consent to any modified terms to the fullest extent of the law and as your acknowledgement that TQL has a legitimate interest in using personal information you provide to us in accordance with this Privacy and Cookies Policy. You may not use a TQL Site for commercial benefit without  TQL’s written consent.

Please note that a few third parties administer functions for TQL via their owned and/or operated websites, specifically and as of the effective date, careers.tql.com, tql.taleo.net and tqlcarriers.rmissecure.com. These websites are owned and/or operated by third parties although TQL can access certain functions and information collected via those websites for purposes, such as employment, recruitment, hiring, carrier and customer onboarding and related information collection, etc. Each of these websites is subject to the applicable third parties’ privacy policy and terms of use (See the Section below titled “Third-Party Website Service Provider Cookies” for further information on certain of the applicable third-party privacy policies). To the extent TQL uses, collects, shares, processes, or does anything else with information collected via those websites, this Privacy and Cookies Policy and our Terms of Use will apply, but it will not apply to the overall functionality of the website and to the third-party’s individual policies. For these reasons, these third-party sites are still deemed “TQL Sites” due to the integration of functionality and sharing of information, and to those extents, and those extents only, this Privacy and Cookies Policy and our Terms of Use apply. For other purposes, however, those specific third-party sites are subject to the applicable third party’s own terms of use and privacy policy and you are encouraged to review and understand them prior to submitting any information via them. Whether TQL collects your personal information through a TQL Site or by other means, you agree that this Privacy and Cookies Policy governs TQL’s collection, use, and disclosure of your personal information that TQL obtained. If you do not agree to be bound by this Privacy and Cookies Policy, then you should not access or use any TQL Site.
 

Information Collected

TQL collects information, including certain personal information, as defined under applicable law, which information collected may include, without limitation, contact information (such as your name, email address, physical or postal address, or phone number), information you provide to use to set up an account with us or to access certain of the TQL Sites (such as user name, user ID, password, and for authentication purposes (such as account security questions)), mobile device unique identifiers, social media identifiers, location from which you are accessing the TQL Sites, user content including photos and/or videos that you may upload to the TQL Sites or other content you post on the TQL Sites, communications that occur via the TQL Sites, customer support information, crash data, performance data, product interaction information, other diagnostic data, internet activity information, information you may provide during employment, information you may provide regarding prospective employment at TQL, other employment, recruitment, and/or hiring related information (whether provided by you directly to TQL or through a third party, e.g., Indeed, LinkedIn, etc.), contact information for people you refer to TQL, financial/payment information to make purchases or otherwise relating to financial transactions (such as in connection with making or receiving payments), other business financial information, professional information (such as name of organization, department, job title, business contact information), commercial information (such as transaction history or other information pertaining to products/services), third party contact information that support business processes completed on your behalf, government identification, geo-location data (such as location data processed via the Carrier Dashboard app and/or information received via in vehicle devices), transportation and shipment information (such as origin and destination locations, shipment status and location) and other information pertaining to the provision of logistics services (such as information for customs clearance or security screening purposes), and other information you may provide to us directly, such as when you participate in any of our promotions, contests, events, surveys, webinars, chats, requests for suggestions or similar activities. Please note that not all information described above or below constitutes personal information.

TQL may collect information from you directly, from third parties such as service providers and publicly available sources, or automatically through your interaction with and use of TQL Sites.

Information collected automatically may include, without limitation, device information such as unique device identifiers, hardware information, IP address, cookie information (see “Cookies” Section below for more information), browser type, settings, language, usage details, and other information about your use of and interaction with TQL Sites. In addition, TQL may use the information you provide to access, monitor, transmit, receive, delete, retrieve, store, maintain, and use the content in an account that you create with us, including your selections, keystrokes, and cursor movements to provide services to you, operate the TQL Sites, or carry out TQL’s legal obligations (for more information, please see TQL’s Terms of Use). This information may be combined with all other previously mentioned information, including with information received from third parties.
 

TQL's Use of Information Collected

TQL may use the information collected in many ways, including, without limitation, to: (i) provide you with your requested products and services; (ii) operate, improve, and analyze TQL’s products, services and TQL Sites; (iii) provide and improve TQL’s customer service to customers, carriers, job applicants, service providers, and other vendors; (iv) communicate with you, including with regard to your use of our products, services and TQL Sites, and personalize your use of TQL Sites; (v) provide transportation and shipment information (such as origin and destination locations, shipment status, and location) and other information pertaining to the provision of logistics services (such as information for customs clearance or security screening purposes) to TQL’s customers, carriers, and other third parties (including government entities) in connection with the  performance of transportation or logistics services; (vi) provide legal and administrative notices; (vii) contact you regarding employment/potential employment, whether through phone calls, emails, or text messages/SMS; (viii) promote security; (ix) protect against, identify and prevent fraud and other prohibited or illegal activity, claims and other liabilities; (x) comply with applicable laws and regulations; (xi) collect payment for TQL's products and serv(ices (including as necessary or required by law obtaining government-issued identification information); (xii) verify the identity of persons with whom TQL communicates or does business; (xiii) facilitate the recruitment process including to determine qualifications for hiring and make hiring decisions and to keep potential job applicants updated about future roles; (xiv) make payments; (xv) advance other purposes disclosed to you through TQL Sites or TQL’s marketing, presentations, or literature; (xvi) to allow for and/or facilitate internal employee communication and other employment and hiring uses; (xvii) to allow for and/or facilitate direct communication with carriers and other third-party service providers performing transportation or logistics services; (xviii) for TQL’s marketing purposes; (xix) communicate with you about promotions ,contests, events, surveys, webinars, chats, requests for suggestions or similar activities, and to allow you to participate in and to administer these activities; (xx) improve our products and services and develop new products and services; (xxi) understand and improve the effectiveness of, and troubleshoot our application software, websites and mobile apps’ content, functionality and usability; (xxii) establish, exercise and/or defend legal claims including enforcing our Terms of Use or any other agreements; (xxiii) monitor and enforce compliance with applicable industry standards, company policies and legal and regulatory requirements; (xxiv) monitor and report compliance issues; or (xxv) for any other use that we provide notice and/or that you provide consent. TQL collects and uses personal information solely for TQL's legitimate interests in conducting TQL's business and not for profiting from the transfer or sale of personal information.
 

TQL's Sharing of Information Collected

TQL may share the information collected with: companies that are owned by TQL or share common ownership with TQL; TQL service providers (such as providers of services relating to data analytics, data management, information processing, customer service, technical support, payment processors, information technology, HR, payroll, recruiting, sales, marketing, finance, accounting, legal, business partner or customer intake or management, and financial institutions); third parties pertaining to performance of logistics services; TQL successors (in the event of a merger, divestiture, restructuring or other sale or transfer); regulators, authorized law enforcement agencies, other government entities, courts and other tribunals (when required by law, pursuant to court order or any other legal process, or to comply with regulatory requirements, governmental requests or any other legally enforceable demands, or to the extent otherwise required or permitted by applicable legal obligations). We may also share information about you to third parties to prevent or investigate a possible crime (such as identity theft or fraud), to establish, exercise and/or defend legal claims including enforcing our Terms of Use or any other agreements, or to protect TQL’s (or others’) rights, property, or safety. Some of TQL’s services require you to share your information publicly or may involve the disclosure of information publicly due to settings you have created (e.g., social media platform settings). Be sure to read the privacy settings on applications you use and adjust them as you prefer. If you post content on TQL Sites, whether through social networking tools or otherwise, that content may be shared with others who visit those TQL Sites. TQL will not sell or otherwise disclose personal information except as permitted by law, described in this Privacy and Cookies Policy, or otherwise disclosed to you.
 

TQL's Retention of Information Collected

TQL retains information collected in conformance with its standard data retention policies, which are based on legal and regulatory requirements as well as reasonable common business practices in the United States, including but not limited to providing TQL's products and services, employment, recruitment and hiring, collecting payment, and maintaining communication with customers and companies and individuals who have expressed an interest in TQL, and other legitimate purposes.

Specifically with respect to careers.tql.com (the “Career Site”), the Career Site stores your profile information when you log-in to the Career Site using LinkedIn, apply for jobs, subscribe to job alerts, or join Talent communities. 
 

Text and SMS Messaging

We may communicate via text or SMS messaging with (1) potential employees, including through use of third party service providers such as ZipWhip, Twilio and/or Phenom People (the “Potential Jobs Program”), and (2) independently contracted motor carriers, including through use of third party service providers such as Twilio (the “Twilio Program”, and together with the Potential Jobs Program, the “Program”). The Program allows users to receive mobile messages based on mobile contact information provided: directly to TQL in the case of the Twilio Program; or directly to TQL, to our third-party partners, or to (or from) other third parties in connection with potential employment opportunities, in the case of the Potential Jobs Program

This Privacy and Cookies Policy applies to your participation in the Program, and by participating in the Program you: agree in connection with the Potential Jobs Program (relating to potential employment opportunities) to receive mobile messages from TQL, including from any third party partner reaching out to you on TQL’s behalf, including, without limitation, messages via text/SMS and/or autodialed or prerecorded marketing mobile messages, at the phone number you have provided or at the phone number that someone might have provided to us on your behalf after determining your potential interest in employment with TQL, in connection with potential employment opportunities with TQL; agree in connection with the Twilio Program (relating to notifications and communications with independently contracted motor carriers) to receive mobile messages from TQL via text/SMS at the phone number you have provided, in connection with your business or your potential business with TQL; and understand that no purchase is necessary for your use of the Program. 

While you may consent to receive messages sent using an auto dialer, the foregoing shall not be interpreted to suggest or imply that any or all of our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “auto dialer”).  Messages may come in the form of short code texts, which is a 5- or 6-digit phone number used by businesses to send and receive text messages at scale.

If you do not wish to continue participating in the Program or no longer agree to this Privacy and Cookies Policy, you agree to reply “STOP” to any mobile message from us in order to opt out of the Program with respect to messages from the associated phone number used on our behalf for the communication(s) (“associated phone number”).  You may receive an additional mobile message confirming your decision to opt out and we will try to remove you from our contact list for the associated phone number for this purpose within fourteen (14) days.  If you opt-in again for the Program with respect to the associated phone number after replying “STOP”, we will resume sending messages from the associated phone number to the phone number associated with your opt-in (with participation in the Program once again being subject to this Privacy and Cookies Policy). You understand and agree that the foregoing options are the only reasonable methods of opting out.  You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees or one of our third-party service providers to remove you from our list is not a reasonable means of opting out.

If you are experiencing issues with the Program you can reply with the keyword HELP for more assistance, or you can get help directly at 800-820-2770 (USA toll-free) or Compliance@TQL.com.

YOU AGREE THAT YOU SHALL INDEMNIFY, DEFEND, AND HOLD US, OUR AGENTS, AND ANY THIRD-PARTY SERVICE PROVIDER WE USE TO SEND TEXT MESSAGES HARMLESS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF A CHANGE IN THE INFORMATION YOU HAVE PROVIDED, INCLUDING, BUT NOT LIMITED TO, ANY CLAIM OR LIABILITY UNDER THE TELEPHONE CONSUMER PROTECTION ACT, 47 U.S.C. § 227, et seq., OR SIMILAR STATE AND FEDERAL LAWS, AND ANY REGULATIONS PROMULGATED THEREUNDER RESULTING FROM US ATTEMPTING TO CONTACT YOU AT THE MOBILE TELEPHONE NUMBER YOU PROVIDED. 

Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with us and/or with our third-party service providers on our behalf (in the case of the Potential Jobs Program, as applicable). Message frequency varies.

The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.

The Program is offered on an “as-is” basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage, or other changes made by your wireless carrier.  We will not be liable for any delays or failures in the receipt of any mobile messages connected with the Program.  Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of our control. 

Wireless carriers are not liable for delayed or undelivered mobile messages.

RESPONDING TO OR READING A TEXT/SMS MESSAGE WHILE DRIVING A MOTOR VEHICLE CAN CAUSE SERIOUS INJURY, DEATH, OR PROPERTY DAMAGE TO YOU OR OTHERS. DO NOT READ OR REPLY TO A MESSAGE FROM US WHILE DRIVING OR OTHERWISE OPERATING A VEHICLE. YOU ASSUME ALL RESPONSIBILITY FOR ABIDING BY THE FOREGOING AND AGREE THAT YOU WILL AT ALL TIMES COMPLY WITH ALL APPLICABLE FEDERAL, STATE AND LOCAL LAWS INCLUDING, BUT NOT LIMITED TO: RECEIVING, READING AND/OR SENDING TEXT/SMS MESSAGES, PHONE CALLS, AND/OR ANY OTHER COMMUNICATIONS WITH US. YOU AGREE TO INDEMNIFY AND HOLD US HARMLESS TO THE FULLEST EXTENT PERMITTED BY LAW FOR ANY AND ALL CLAIMS OF ANY NATURE ARISING OUT OF OR RELATING TO ANY VIOLATIONS OF THIS PARAGRAPH.
 

Your Choices Regarding Information Collected

Your jurisdiction may generally provide individuals with certain rights relative to their personal information, as defined by applicable law. Subject to applicable law and depending upon your jurisdiction, you may have the right to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal information, and/or have the personal information deleted, as appropriate. These rights may be limited in some circumstances by local law. You may request to exercise any such applicable right(s) to your personal information by emailing Compliance@tql.com, by calling toll free 800-820-2770 or by completing the Data Privacy Rights Form (www.tql.com/privacyrights). Please be aware that such rights may not apply to each or all instances of TQL’s collection, storage or use of personal information and may not apply to you depending upon your jurisdiction and applicable law. TQL reserves its right to deny any such request with or without a direct confirmation to you, as permitted by applicable law.

You may choose to disable the collection of information through cookies and other web protections, but this may affect your ability to use TQL Sites You may also modify or delete any profile you have created with TQL by accessing your account. TQL reserves the right to keep information and content in TQL’s backup or archived files consistent with TQL’s record retention policies and as required or allowed by law.  Any information you post publicly may remain viewable by the public. If you no longer wish to receive emails or other notifications from TQL, please follow instructions in an email or other notification you receive to “unsubscribe” or “STOP” receiving them (as applicable) or contact TQL using the contact information in the “Contacting TQL” section.
 

International Users

This portion of the Privacy and Cookies Policy applies solely to persons outside of the United States (“consumers” or “you”). TQL operates TQL Sites, in whole or in part, in the United States. By using a TQL Site, you agree to have your personal data stored, processed, and transferred in the United States, and to allow TQL to use and collect your information in accordance with this Privacy and Cookies Policy and pursuant to the laws and regulations that apply in the United States. To the extent that TQL collects and uses personal information (as defined by applicable law) about persons not in the United States, this is for the purpose of exercising TQL's legitimate interests and does not represent an effort by TQL to monitor such persons' behavior, to contact such persons without their consent, or to create a permanent legal establishment of TQL outside the United States. You may request that TQL delete your personal information from TQL records by sending a deletion request to TQL via the methods described above in the section, “Your Choices Regarding Information Collected.” TQL reserves its right to deny any such request with or without a direct confirmation to you, as permitted by applicable law.

TQL does not intend to send unauthorized Commercial Electronic Messages to persons resident in Canada or other countries; if a Canadian or other non-U.S. resident receives a communication from TQL and considers it inappropriate on this basis, please notify TQL at the address provided below so that no further communications are sent to persons who do not wish to receive further communications:

Total Quality Logistics, LLC
Attn:  Legal Department
4289 Ivy Pointe Blvd.
Cincinnati, Ohio 45245
800-820-2770 (USA toll-free)
Compliance@TQL.com  
 

Additional California Privacy Disclosures - Notice

This portion of the Privacy and Cookies Policy, Additional California Privacy Disclosures - Notice (“California Notice”) applies solely to California Consumers (“consumers” or “you”). We have adopted this California Notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”), as amended, and other California privacy laws.  As used in this California Notice, any terms defined in the CCPA have the same meaning when used in this California Notice.

Keep in mind the CCPA may not apply to each or all instances of TQL’s collection, storage, or use of your personal information. TQL reserves its right to exercise any exemptions provided by law. The purpose of this California Notice is to provide you with a description of our online and offline practices regarding the collection, use, disclosure, and sale of personal information and of the rights you may have regarding your personal information.

        Shine the Light

Pursuant to Section 1798.83-.84 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, what types of personal information, if any, the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information in the immediately preceding calendar year. To access this information, please contact us by emailing Compliance@TQL.com with “CA Shine the Light Privacy Requests” in the subject line. Please note that, under the law, we are not required to respond to your request more than once in a calendar year, nor are we required to respond to any requests that are not sent to the above-designated email. TQL reserves its right to deny any such request with or without a direct confirmation to you, as permitted by applicable law.

        California Consumer Privacy Act (“CCPA”)

                Your Right to Know About the Personal Information We Collect About You

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). The Sections above titled “Information Collected”, “TQL’s Use of Information Collected”, and “TQL’s Sharing of Information” set forth the categories of personal information that we collect and process about you, a description of each category, a description of the use (for the business purposes described in the Section titled “Sale, Sharing, and Disclosure of Personal Information” below), and the source of how we obtain each category. Please note that not all information described in such sections constitutes personal information.

                About Your Rights and Choices

Under California Laws, California consumers can exercise the following privacy rights:

  1. The right to know what personal information the business has collected about the consumer, including the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom the business discloses personal information, and the specific pieces of personal information the business has collected about the consumer;
  2. The right to delete personal information that the business has collected from the consumer;
  3. The right to correct inaccurate personal information that a business maintains about a consumer;
  4. If the business sells or shares personal information, the right to opt-out of the sale or sharing of their personal information by the business;
  5. If the business uses or discloses sensitive personal information for reasons other than those exempted by the CCPA, the right to limit the use or disclosure of sensitive personal information by the business; and
  6. The right not to receive discriminatory treatment by the business for the exercise of privacy rights conferred by the CCPA, including an employee’s, applicant’s, or independent contractor’s right not to be retaliated against for the exercise of their CCPA rights.

Keep in mind that your rights are somewhat limited as these rights are not absolute and are subject to certain exceptions. For instance, we may not be obligated to comply with your request if you are not a California resident, if we cannot verify your identity, or if the request would require TQL to collect or retain personal information longer than in the ordinary course or reidentify or otherwise link information that is not maintained in a manner that would be considered personal information. Additionally, see the “Deletion Request Rights” section below for exceptions that apply specifically to deletion requests. If you are a California consumer, we will process your request to exercise your applicable rights in accordance with California Laws.

A record concerning the requests may be maintained pursuant to our legal obligations. Further, we may charge a reasonable fee or refuse to act on a request if such request is excessive, repetitive, or manifestly unfounded.

                Disclosure and Access Requests

Subject to certain exceptions under applicable laws, you have the right to request that we disclose to you, for the 12-month period immediately preceding the date of your request to know the following:

                Categories of Personal Information Request

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting, sharing, or selling that personal information.
  • The categories of third parties with whom we disclose that personal information.
  • If we sold, shared, or disclosed your personal information for a business purpose, two separate lists disclosing:
    • categories of personal information that we sold or shared and the categories of third parties to whom the personal information was sold or shared; and
    • disclosures for a business purpose, identifying the categories of persons to whom it was disclosed.

                Specific Pieces of Information Request

  • The specific pieces of personal information we collected about you (also called a data portability request).

Before fulfilling an applicable request for disclosure, we will first take steps to verify your identity to protect your privacy and security. For requests to disclose categories of personal information collected, we may have the requestor provide at least two pieces of information so that we may verify the requestor’s identity to a reasonable degree of certainty. For requests to disclose specific pieces of personal information collected, we may have the requestor provider at least three pieces of information so that we may verify the requestor’s identity to a reasonably high degree of certainty and additionally provide a signed declaration under penalty of perjury that the requestor is the consumer whose personal information is the subject of the request. We are required to retain any signed declarations as part of our record-keeping obligations for 24 months.

Please note that we will never disclose a consumer’s social security number, driver’s license number, or other government-issued identification number, financial account number, any health information or medical identification number, an account password, or security questions and answers in response to a disclosure request.

Please note additionally that we are only required to fulfil a Disclosure request from a consumer twice per every 12-month period. If you submit a request in excess, it may be denied, or you may be charged for fulfilling your request.

                Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected about you and retained, subject to certain exceptions. Given the type of personal information we collect, for requests to delete personal information collected, we may have the requestor provide at least two pieces of information so that we may verify the requestor’s identity to a reasonable degree of certainty. We are required to retain the requests to delete for a period of 24 months as part of our record-keeping obligations.

If we are unable to verify an applicable request, to the extent possible, that request may be treated as a request to opt-out and afforded rights associated with that request right as described in more detail below.

If applicable, once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. A deletion request may be denied, in full or in part, if retaining the information is necessary for us or our service providers to:

  1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  3. Help monitor security and integrity of data.
  4. Debug products to identify and repair errors that impair existing intended functionality.
  5. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  6. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
  7. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
  8. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  9. Comply with a legal obligation.
  10. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

                Correction Request Rights

Subject to certain exceptions, California consumers also have the right to request a business correct inaccurate personal information that the business may maintain about the consumer. We may deny such requests as allowed under applicable law. For example, we may deny the request to correct if we determine that the contested personal information is more likely than not accurate based on the totality of the circumstances. In lieu of correcting the information, TQL may delete the personal information if the deletion of the personal information does not negatively impact you, or if you consent to the deletion.

Please make a good-faith effort to provide us with all relevant information available at the time of your request. In turn, TQL will accept, review, and consider any documentation that you provide.

                Exercising Access, Correction and Deletion Rights

You may request to exercise any such applicable right(s) to your personal information by emailing Compliance@tql.com, by calling toll free 800-820-2770 or by completing the Data Privacy Request Form (www.tql.com/privacyrights).       

Only you or your authorized agent may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

If applicable to TQL, you may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.  

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.  Making a verifiable consumer request does not require you to create an account with us.  We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request and, to the extent necessary, to identify the browser/device that is the subject of the request.

If required to respond by applicable law, we endeavor to respond to a verifiable consumer request within 45 days of its receipt.  If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.  If you have an account with us, we will deliver our written response to that account.  If you do not have an account with us, we will deliver our written response electronically.  The response we provide will also explain the reasons we cannot comply with a request, if applicable.  For data disclosure requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.  If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

                Household Requests

We currently do not collect household data. If all the members of a household make an access or deletion request, we will respond as if the requests are individual requests.

                Request Made Through Agents

You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, verify the agent’s identity, and we may need you to verify your identity directly with us. (The verification requirement does not apply if the consumer has provided the authorized agent with legal power of attorney under California Probate Code Sections 400 to 4465.)

                Requests to Opt-In for Minors

If you are 16 years of age or older, you have the right to direct us not to sell your personal information at any time. We do not and will not sell or share (as used under the CCPA) personal information of consumers we actually know are less than 16 years of age unless we received affirmative authorization from the consumer who is between 13 and 16 years of age, or the parent or guardian of a consumer less than 13 years of age, to opt-in to the sale of their personal information. Upon the receipt of this request to opt-in, we will inform the minor of the right to opt-out later and of the process for doing so.

                Sale, Sharing, and Disclosure of Personal Information

Under the CCPA, a “sale” means providing to a third-party personal information for valuable consideration. It does not necessarily mean money was exchanged for the transfer of personal information. Under the CCPA, “share” means making personal information available through cross-context behavioral advertising. We have taken substantial steps to identify whether any of our data sharing arrangements would constitute a “sale” or “share” under the CCPA. Based on our understanding of the CCPA at this time, we do not, and in the preceding 12 months we did not, sell or share any personal information to any third parties and are not required to honor any opt-out preference signals.

In the preceding 12 months, we may have used and disclosed personal information to third parties (such as public authorities/government entities, affiliates, service providers where necessary to perform functions on our behalf such as providers of services relating to data analytics, data management, information processing, customer service, technical support, payroll and payment processors, information technology, HR, payroll, recruiting, sales, marketing, finance, accounting, legal, business partner or customer intake, and financial institutions) for business purposes including:

  • Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.
  • Helping to ensure security and integrity to the extent the use of the consumer's personal information is reasonably necessary and proportionate for these purposes.
  • Debugging to identify and repair errors that impair existing intended functionality.
  • Short-term, transient use, including, but not limited to, nonpersonalized advertising shown as part of a consumer's current interaction with the business.
  • Performing services on behalf of the business, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of the business.
  • Providing or receiving advertising and marketing services, except for cross-context behavioral advertising.
  • Undertaking internal research for technological development and demonstration.
  • Disclosures to regulators, authorized law enforcement agencies, other government entities, courts and other tribunals (when required by law, pursuant to court order or any other legal process, or to comply with regulatory requirements, governmental requests or any other legally enforceable demands, or to the extent otherwise required or permitted by applicable legal obligations).
  • Detecting or protecting against malicious, deceptive, fraudulent or illegal activity (such as identity theft or fraud).
  • Establishing, exercising and/or defending legal claims including enforcing our Terms of Use or any other agreements.
  • Protecting TQL’s (or others’) legal rights, property, or safety.
  • Other related business purposes.

                Use and Disclosure of Sensitive Personal Information

We do not, and in the preceding 12 months we did not, use or disclose sensitive personal information for purposes other than those permitted under California law.

                Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
     

Security of Information Collected

TQL uses various administrative, technological, and/or physical security measures to protect the information collected. Notwithstanding these security measures, TQL CANNOT AND DOES NOT GUARANTEE THE SECURITY OR CONFIDENTIALITY OF THE INFORMATION COLLECTED.

Please note that, in the event you set up an account with us and choose a user id and/or password, that it is your responsibility to: (a) control access to and use of your user account, ensuring that no unauthorized person shall have access to your account, user id, or password; (ii) promptly inform TQL of any need to deactivate or change your user id and/or password; (iii) change your password frequently to increase security; and (iv) comply with all of TQL’s instructions for using, maintaining, or correcting your account. While TQL uses commercially reasonable security technology and policies to protect your privacy on the TQL Sites, TQL assumes no responsibility and is not liable for any content submitted to your account or any content that is used or misused whether submitted, used, or misused by you, your designees, and/or other third parties. All your acts and omissions and those of unauthorized users who access the TQL Sites via your user id and password shall be deemed to be your acts and omissions.

If you notice any suspicious activity regarding your user account on any TQL Site, please immediately contact TQL at  Compliance@TQL.com.  
 

Other Websites and Links

TQL Sites may contain links to other websites operated by unrelated third parties. TQL is not responsible for the privacy practices of third-party websites. TQL encourages you to be aware of this when you leave TQL Sites and to read the privacy policies of every website that collects personally identifiable information from you. This Privacy and Cookies Policy applies only to TQL Sites.
 

Children's Privacy

TQL Sites are not intended for children under 13 years of age, and TQL does not knowingly solicit or collect personal information (as defined by applicable law) from children under the age of 13. If you believe that a child under the age of 13 has submitted personal information on a TQL Site, without the permission of their parent or guardian, please contact TQL at:

Total Quality Logistics, LLC
Attn: Legal Department
4289 Ivy Pointe Blvd.
Cincinnati, Ohio 45245
800-820-2770 (USA toll-free)
Compliance@TQL.com

 

Cookies

We use and allow certain third parties to use cookies, web beacons, and similar tracking technologies (collectively, "cookies") on the TQL Sites. 

        What are cookies?

Cookies are small amounts of data that are stored on your browser, device, or the page you are viewing. Some cookies are deleted once you close your browser, while other cookies are retained even after you close your browser so that you can be recognized when you return to a website. More information about cookies and how they work is available at All About Cookies (www.allaboutcookies.org).

        How do we use cookies?

We use cookies, and allow certain third parties to place cookies on the TQL Sites, in order to provide the TQL Sites and services, gather information about your usage patterns when you navigate the TQL Sites to enhance your personalized experience, and to understand usage patterns to improve the TQL Sites, products, and services.  We may also allow certain third parties to place cookies on the TQL Sites in order to collect information about your online activities on the TQL Sites over time and across different websites you visit. When used, this information is used to provide advertising tailored to your interests on websites you visit, also known as interest-based advertising, and to analyze the effectiveness of such advertising. Please note that we do not control the privacy practices of these third parties, and their privacy practices are not covered by this Privacy and Cookies Policy.

Cookies on our Sites are generally divided into the following categories:

Strictly Necessary/Essential Cookies: These are required for the operation of the TQL Sites. They include, for example, cookies that enable you to log into secure areas. These cookies are session cookies that are erased when you close your browser.

Analytical/Performance Cookies: These allow us to recognize and count the number of users of the TQL Sites and understand how such users navigate through the TQL Sites. This helps to improve how the TQL Sites work, for example, by ensuring that users can find what they are looking for easily. These cookies are session cookies which are erased when you close your browser.  We use Google Analytics, and you can see below in the Section titled  “How Can I Control Cookies?” for how to control the use of cookies by Google Analytics.

Functional Cookies: These improve the functional performance of the TQL Sites and make it easier for you to use them. For example, cookies are used to remember that you have previously visited the TQL Sites and asked to remain logged into them. These cookies qualify as persistent cookies, because they remain on your device for us to use during a next visit to the TQL Sites.  You can delete these cookies via your browser settings. For further information, see the Section below titled “How Can I Control Cookies?”.

Targeting Cookies: These record your visit to the TQL Sites, the pages you have visited and the links you have followed to recognize you as a previous visitor and to track your activity on the TQL Sites and other websites you visit. These cookies qualify as persistent cookies, because they remain on your device for us to use during a next visit to the TQL Sites. You can delete these cookies via your browser settings. See below in the Section titled “How Can I Control Cookies?” for further details on how you can control third party targeting cookies.

        Third-Party Website Service Provider Cookies 

To learn more about cookies used by our third-party website service providers, i.e., tql.taleo.net, careers.tql.com, tqlcarriers.rmissecure.com, and how they collect, use and share information, please respectively see:

·      Oracle’s Privacy (www.oracle.com/legal/privacy) and “Do Not Sell My Info” (www.oracle.com/legal/privacy/privacy-choices.html) links;

·      Phenom People’s Privacy Policy (www.phenom.com/privacy-policy);

·      RMIS’ Privacy Policy (tqlcarriers.rmissecure.com/privacypolicy.aspx).

In addition, to learn more specifically about cookies used on the Career Site (careers.tql.com), which is owned and/or operated by third-party website service provider Phenom People, Inc. (“Phenom People”) see the Section immediately below titled “Career Site Cookies.”

        Career Site Cookies

The Career Site (careers.tql.com) may request cookies to be set on your device. The Career Site does not link the information the Career Site stores in cookies to Personally Identifiable Information you submit while on the Career Site.

The Career Site uses cookies to know when you visit the Career Site and how you interact with the Career Site, to enrich your user experience, and to personalize your experience with the Career Site. You can change your cookie preferences by selecting to turn certain cookies off by visiting the Cookie Settings page in the Career Site. Please note that blocking some types of cookies may impact your experience on the Career Site and the ability to access or use important functions or features of the Career Site. The following is a general description of some of the cookies potentially in use on the Career Site.

Strictly Necessary/Essential Cookies on Career Site: These cookies are strictly necessary to provide you with services available through the Career Site and to use some of its features. The Career Site gathers certain information automatically when a user interacts with the site and stores that information in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. These IP addresses are not stored after you end your session. The Career Site uses this information, which does not identify individual users, to: (i) analyze trends; (ii) administer the site; (iii) track users’ movements around the site; and (iv) gather demographic information about the Career Site user base as a whole. The Career Site does not link this automatically collected data to personally identifiable information. Because these cookies are strictly necessary to deliver the Career Site, you cannot refuse them without impacting how the Career Site functions. You can block or delete them by changing your browser settings, as described in the Section below titled “How Can I Control Cookies?” The Career Site uses HTML5 Local Storage to store content information and preferences. Third parties that provide certain features on the Career Site or display advertising based upon your web browsing activity also use Local Storage to store and collect information. Various browsers may offer their own management tools for removing Local Storage.

Analytical/Performance and Functional Cookies on Career Site: These cookies are used to enhance the performance and functionality of the Career Site but are non-essential to their use. However, without these cookies, certain functionality may become unavailable. The Career Site uses both session cookies and persistent cookies. The Career Site uses session cookies to make it easier for you to navigate the Career Site. The Career Site sets a persistent cookie to store your password, so you don’t have to enter it more than once. Persistent cookies also enable the Career Site to track and target the interests of its users to enhance the experience on the Career Site. You can remove persistent cookies by changing your browser settings, as described in the Section below titled “How Can I Control Cookies?” The Career Site collects the user’s location-based information for the purpose of matching the user job search criteria. The Career Site will only share this information with its mapping provider for the sole purpose of providing the user with the location-based job search Service. The user may turn off any geo-location tracking at the device level. By turning off the location tracking, any geographically based services on the Career Site will no longer be provided to you.

Third-Party Cookies Relating to Career Site: The Career Site, and third-party partners and service providers who provide services to the Career Site, use cookies or similar technologies to analyze trends, administer the Career Site, track users’ movements around the Career Site, and to gather demographic information about the Career Site’s user base as a whole. Third-party cookies are also used to provide certain information from partner websites at the request of the user. Users can control the use of cookies at the individual browser level, as described in the Section below titled, “How Can I Control Cookies?” The Career Site’s third-party partners and service providers may (i) use session cookies to anonymously track page interactions, which improves your site experience, and/or (ii) employ images and scripts that help them better manage content on our site. Further, certain third parties that the Career Site partners with to provide certain features on the Career Site or to display advertising based upon your Web browsing activity, may use Flash cookies to collect and store information. Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies. You can learn how to manage privacy and storage settings for Flash cookies, as described in the Section below titled, “How Can I Control Cookies?” The Career Site’s third-party partners do not tie the information gathered to users’ personally identifiable information.

The following provides some additional information regarding cookies that may be used by certain of the Career Site third party partners and service providers:

LinkedIn: If a user logs into the Career Site through a LinkedIn profile or chooses to apply to a job application via a LinkedIn profile, LinkedIn will use a third-party cookie on the Career Site. LinkedIn’s policies are governed by a wholly separate privacy policy and questions related to LinkedIn’s policies should be directed to that entity. By using LinkedIn to log in to or provide information to the Career Site, you are consenting to the third-party cookie on the Career Site.

Dropbox: If a user selects to upload any documents via a Dropbox account, Dropbox will use a third-party cookie on the Career Site. Dropbox policies are governed by a wholly separate privacy policy and questions related to Dropbox’s policies should be directed to that entity. By using Dropbox to provide information to the Career Site, you are consenting to the third-party cookie on the Career Site.

Google Drive: If a user selects to upload any documents via a Google Drive account, Google Drive will use a third-party cookie on the Career Site. Google Drive policies are governed by a wholly separate privacy policy and questions related to Google Drive’s policies should be directed to that entity. By using Google Drive to provide information to the Career Site, you are consenting to the third-party cookie on the Career Site.

Google Maps: The Career Site provides geographical information for job applications. You can deny the use of this permission by declining the browser prompt to access your location information. By declining consent to the Google Maps cookie, certain features such as job distance, will be unavailable.

Google Analytics: The Career Site also uses a third-party tracking service called Google Analytics that uses cookies to track non-personally identifiable information about visitors to the Career Site in the aggregate (browser version, geographic region, click path, and bounce rates) to improve the end user experience.

Declining Cookies on Career Site: If you decline consent to cookies on the Career Site, you may still use the Career Site, but your ability to use some areas of our site, will be limited. For example, you cannot receive job recommendations on the Career Site based on your browsing activity and the Career Site will not be able to personalize your experience. You will still be able to apply for jobs through the Career Site job application forms, log in to the Career Site using LinkedIn, join the Talent Community or subscribe to Similar Job Alerts.

        How Can I Control Cookies?

Each browser typically allows a user to enable, disable, block, allow, or remove cookies by visiting the settings, tools, or preferences tab that can be located within the browser itself.  Typically, you can review your Internet browser settings under the sections "Help," "Internet Options" or “Settings” and exercise choices you have for certain cookies. If you disable or delete certain cookies in your Internet browser settings, you might not be able to access or use important functions or features of the TQL Sites, and you may be required to re-enter your log-in details. For additional questions regarding any specific browser, please contact your browser support directly. 

Specifically for the Career Site, Analytical/Performance and Functional cookies can be controlled by checking or unchecking your consent on the Cookie Settings page of the Career Site.

To learn more about the use of cookies for Google analytics and to exercise choice regarding such cookies, please visit the Google Analytics Opt-out Browser Add-on (tools.google.com/dlpage/gaoptout). 

To learn more about certain cookies used for interest-based advertising by third parties, including through cross-device tracking, please visit the Digital Advertising Alliance (digitaladvertisingalliance.org), Network Advertising Initiative (www.networkadvertising.org), Digital Advertising Alliance-Canada (youradchoices.ca), European Interactive Digital Advertising Alliance (edaa.eu).

You may also be able to choose to not receive interest-based advertising from participating companies that participate in either: the Digital Advertising Alliance (DAA), in which you may opt-out using this DAA tool  (optout.aboutads.info)the Network Advertising Initiative (NAI), in which you may opt-out using this NAI Opt Out Tool  (optout.networkadvertising.org); the Digital Advertising-Alliance-Canada, in which you may opt-out using Opt-Out Tools – AdChoices in Canada (youradchoices.ca/en/tools); the European Interactive Digital Advertising Alliance, in which you may opt-out using this tool (youronlinechoices.com); and/or the AppChoices App (youradchoices.com/appchoices) for opting out on mobile devices.

Please note that some of these options may be browser-specific or device specific, so you may need to opt-out again if you use a different device or change browsers. Further, please note that even if you opt-out of receiving interest-based advertising you may still receive advertisements and marketing materials, but they may not be personalized to you.

You can also learn more about interest-based advertising on Google and Facebook and how to exercise certain opt-out choices by visiting Ad Settings (google.com) (adssettings.google.com) and Facebook – About the Ads You See From Facebook (facebook.com/ads/settings).

        Do Not Track Signals

Generally, we do not currently respond to, or take any action with respect to, web browser “do not track” signals.
 

Miscellaneous

        App Store and Google Play Store

You agree that the acknowledgements and understandings set forth in this Privacy and Cookies Policy are solely between you and TQL, not Apple or Google, and that Apple is not responsible for Apple’s App Store’s (“App Store”) Apps or their content just as Google is not responsible for the Google Play Store’s Apps or their content. Neither Apple nor Google have any obligation whatsoever to furnish any maintenance or support services in connection with App Store or Google Play Store Apps. You will not involve Apple or Google in any claims relating to your use of App Store Apps, Google Play Store Apps, or in any third-party claims alleging infringement of intellectual property rights by the App Store Apps or Google Play Store Apps. You agree to comply with all third-party agreements in connection with your use of App Store Apps and/or Google Play Store Apps (for example, your wireless provider agreement). Finally, you agree that Apple, and Apple’s subsidiaries, are third party beneficiaries of this Privacy and Cookies Policy solely for the purpose of enforcing applicable terms against you in connection with your use of App Store Apps. Similarly, you agree that Google and Google’s subsidiaries, are third party beneficiaries of this Privacy and Cookies Policy solely for the purpose of enforcing applicable terms against you in connection with your use of Google Play Store Apps.

        Terms of Use

Your use of TQL Sites, use of TQL’s products or services, and any disputes arising from any of them are subject to both this Privacy and Cookies Policy and TQL’s Terms of Use.  The Terms of Use are available here (www.tql.com/terms).
 

Contacting TQL

For questions or concerns related to this Privacy and Cookies Policy, please contact TQL using the information listed below.

Total Quality Logistics, LLC
Attn:  Legal Department
4289 Ivy Pointe Blvd.
Cincinnati, Ohio 45245
800-820-2770 (USA toll-free)
Compliance@TQL.com  

 

Original Effective Date: 12/21/2015