Frequently Asked Questions

What do I need to start hauling for TQL?

To haul for TQL we require:

• Valid MC or US DOT number
• Minimum $1 million auto liability insurance
• Minimum $100,000 cargo insurance policy
• Reefer Breakdown on insurance certificate (if applicable)
• Completed online Carrier Contract*

*If you are ready to begin the process, please click here to access the online Carrier Contract.

What types of trailers and services do you provide?

The diverse requirements of our customers create opportunities for all trailer types, in addition to the need for specialized services. Whether you are an Owner-Operator or a Private Fleet, TQL has more than 35,000 loads to choose from every week.

Specialized Services Expedited Oversize Team Driver Drop Trailer Cross-Border (Canada/Mexico) High Risk/High Value Hazmat Local Drayage Warehousing Blanket Wrap Cross Docking Final Mile Trailer Rental Power-Only Lift Gate Driver Assist Round Trip Department of Defense SmartWay

Trailer Types Dry Van Reefer or Temperature-Controlled Flatbed or Open-Deck Step Deck Specialized Open Deck Hotshot Sprinter Straight Truck Auto Trailer Dump Truck/Trailer Hopper/Dry Bulk

 

 

How can I find and book loads?

TQL offers the best in convenience with access to our load board, posting over 35,000 loads each week. With a TQL Carrier Dashboard account, you'll be able to view rates on select lanes and book instantly from our load board with Book It Now. You can also call 1.800.580.3101 and select “Option 1” to speak directly with a team member, 24/7/365.

What is TQL Carrier Dashboard?

Our load board is accessible through our carrier-specific technology, TQL Carrier Dashboard. A complementary web portal and mobile app that gives you the freedom to search and quote available loads, submit invoices, view load documents and reduce check calls from your desktop or mobile device.

How can I get TQL Carrier Dashboard?

Request an account here, then access TQL Carrier Dashboard online or download the app from the Apple App Store or Google Play Store. An account is not required to download the mobile app and search for loads. Any other feature will prompt a request for a login.

How can I submit a check call?

You have 2 ways you can submit check calls.

1. The most efficient way is to provide automated or manual check calls through TQL Carrier Dashboard.
2. Call your TQL Logistics Account Executive at 1.800.580.3101 and dial the extension found in the upper left-hand corner of your rate confirmation. If you don't have the extension, choose “Option 1” and a team member will be happy to assist you - 24/7/365.

Who do I call if I have a problem while moving a load?

Contact your TQL Logistics Account Executive at 1.800.580.3101 and dial the extension found in the upper left-hand corner of your rate confirmation. If you don’t have the extension, choose “Option 1” and a team member will be happy to assist you – 24/7/365.

What documents do I need to send to TQL to process my payment?

• TQL invoice with load number
• Signed bill of lading (BOL)
• Lumper receipts
• Copy of TQL confirmation
• Plus, any other paperwork associated with the load

How do I send the documents?

The easiest way to send paperwork is through the “Document Capture” feature located in the TQL Carrier Dashboard app. You can also email CInvoices@tql.com or fax your documents to 1.513.688.8782.

Do you have any quick pay options?

Our standard pay terms are 28-days, but sometimes you need it sooner. For that reason, we offer 1-day (at 5% off the gross pay of the load) and 7-day (at 3% off the gross pay of the load) quick pay options. Contact 1.800.580.3101 ext. 69355 to learn more.

Why haven’t I received a payment for my load?

For payment questions, please have your TQL PO# available and contact our Payment Resolutions Team at 1.800.580.3101 ext. 69355 or email prt@tql.com.

Who do I contact regarding a claim?

In the event of an active or potential claim, please contact our Claims Team at 1.800.580.3101 ext. 69110.

WHAT ARE THE REQUIREMENTS FOR RECEIVING DETENTION/LAYOVER PAY?

• Arrive on time for all scheduled appointments or within the first come first serve window
• Call, Text, or E-mail TQL:
  • Upon arrival/departure to any shipper/receiver
  • Thirty minutes before detention time starts
• Ask the shipper/receiver to notate your check in and out times on the paperwork
  • If they will not notate, notify TQL before leaving the facility
• Request detention payment from the load owning TQL contact or a member of their account team
• Negotiate with the TQL Contact when no prior agreement is in place

What do I have to do to receive TONU pay?

• Be dispatched on a TQL load prior to an unforeseen load cancellation
  • If you don’t have complete load details, you aren’t dispatched
  • Obtain the Driver/Carrier Information Sheet to confirm dispatch has occurred
• Arrive on time for all scheduled appointments, or within the first come first serve window
• Notify TQL at the first sign of issues or load changes

Who do I contact if I have additional questions?

• Please contact Carrier Relations at 1.800.580.3101 ext. 57000 or CarrierRelations@tql.com.

Who can I contact with an identity theft security concern?

You can notify TQL of any potential identity theft concerns by contacting our Distressed Load Assistance (DLA) Team at 1.800.580.3101 ext. 55500 choose "Option 2" or email DLA@tql.com.

¿Preguntas en Espanol?

Por favor llame al 1.800.580.3101 ext. 69105 para ayuda en vivo.

What carrier resources are available to me?

• Ryder Exclusive Deals
  • All TQL Carriers have access to exclusive deals on Ryder’s products and services, such as used vehicles, leases, rentals, and more. Click here for more information.
• Keep Truckin
  • ​TQL offers a 20% discount off the monthly ELD subscription, available for all carriers here.

Other Questions

Call Carrier Services at 1.800.580.3101 choose "Option 1."

Detention / TONU

What are the tips for receiving Detention/Layover pay? 

• Arrive on time for all scheduled appointments, or within the first come first serve window
• Call, Text, or E-mail TQL:
  • Upon arrival to the shipper/receiver
  • Thirty minutes before detention time starts
  • At the first sign of a shortage, load change, paperwork delay, etc. 
  • Before leaving the location with your paperwork
• Ask the shipper/receiver to notate your check in and out times on the paperwork
  • If they will not notate,, notify TQL before leaving the facility

What do I have to do receive TONU pay? 

• TQL only supports requests on dispatched loads
  • If you don't have complete load details, you aren't dispatched
  • Ask for the Driver/Carrier Information Sheet to confirm dispatch has occurred
• Arrive on time for all scheduled appointments, or within the first come first serve window
• Notify TQL at the first sign of issues or load changes

Who do I contact if I have additional questions? 

• Please contact Carrier Relations at 1.800.580.3101 ext. 57000 or at CarrierRelations@tql.com.