Skip to Content

Notice of Customer Data Breach

Updated: 5:37 PM EST Feb 28, 2020

We wanted to make you aware that we have uncovered a breach of our IT systems. This breach may have compromised the security of our online portals for a segment of our customers' non-financial data. 

Call our Customer Hotline at 800-834-8110 or email CustomerHotline@tql.com.

What Happened

What happened?

On Sunday, February 23, 2020, we confirmed a data breach of our IT systems which compromised the security of our online portals for customers. Hackers gained access to certain customer information, including email addresses, first and last names, mobile phone numbers, and TQL customer ID numbers. We do not have any evidence that this information has been used fraudulently.

Our systems have been thoroughly vetted, and any vulnerabilities that were attacked have been repaired. Our systems were put through vigorous penetration testing by our IT teams, and we continue to work with an expert cyber security firm to ensure there are no additional vulnerabilities. 

What Information Was Involved

What information was involved?

Hackers gained access to certain customer information, including email addresses, first and last names, mobile phone numbers and TQL customer ID numbers. We do not have any evidence that this information has been used fraudulently.

WHAT IS AT RISK FOR ME – WHAT SHOULD I DO

Was my information compromised?

If you have been notified via email, at least some of your non-financial information has been compromised. As a reminder, hackers gained access to information, including email addresses, first and last names, phone numbers and TQL customer ID numbers. We do not have any evidence that this information has been used fraudulently. We recommend you stay alert to any suspicious activity.

WHAT IS TQL DOING

What is TQL doing?

Our systems have been thoroughly vetted, and any vulnerabilites that were attacked have been repaired. Our systems were put through vigorous penetration testing by our IT teams, and we continue to work with an expert cyber security firm to ensure there are no additional vulnerabilities. We're also actively working with law enforcement to investigate this breach.

Is law enforcement involved?

The FBI has been notified and we are working with TQL’s internal fraud and theft prevention teams as well as a 3rd party expert fraud and theft team to investigate.

What is TQL doing in response to this hack to prevent another issue?

We have taken immediate steps to close security gaps in our systems, hired a third-party security firm for additional forensics and testing to confirm the adequacy of our security protocols and we’re actively working with law enforcement to investigate this breach.