TQL’s Unique Model Delivers the Best Service in the Industry

Organizing a single shipment involves a lot of moving pieces. TQL expertly handles each shipment through our unique Single Point of Contact Model featuring a dedicated Logistics Account Executive (LAE) who shepherds your freight logistics needs from pickup to delivery.

As one of the largest freight brokerage firms in North American and third-party logistics firms globally, TQL understands the complexitiy of even a simple truckload shipment. That process includes dispatching a carrier to the pickup point, ensuring the carrier is loaded on schedule and over the road, checking in at the receiver and confirming on-time unloading. 

Consider other influences that can impact logistics functions. From a global pandemic to weather or traffic, shippers depend on quality support from brokers to ensure deliveries are made on time. Shippers and carriers need a dedicated representative who knows their logistics operation as well as they do.  

TQL's Single Point of Contact Model was developed around that concept. Through it, TQL provides vital comprehensive services while stripping away the layers of company contacts and departments to only one. Your LAE understands your unique shipping needs and functions as an off-site extension of your company’s logistics operations.

TQL's Single Point of Contact Model

Through TQL's Single Point of Contact Model, your LAE has the the support of teams that provide:

  • 24/7/365 business support
  • Live tracking of shipments from pickup to delivery
  • Access to all modes of transport, including rail, air and ocean
  • Access to IT, Accounting, Carrier Services and Operations support
  • Scalable structure to quickly meet your company’s needs

After moving over 3 million loads across multiple modes last year alone, we understand that success lies in the execution of details. TQL's 25+ years in the freight brokerage industry and exceptional customer service give you the peace of mind of knowing your freight is in the best hands. Trust TQL's unique Single Point of Contact Model to exceed your expectations.

Request a freight quote or call 800-580-3101 and speak to a Logistics Account Executive today.

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