Oct 8, 2025

TQL tips: Three ways to avoid a service failure

By Shannon Russell

Key points:

• TQL delivers fast, reliable spot market solutions with a 110,000+ carrier network.
• Real-time visibility and vetted carriers reduce service disruptions and risk.
• Training, communication and proactive support keep supply chains running smoothly.

You’re only as strong as the links in your supply chain. 

One service failure can trigger a ripple effect, leaving you and your customer with costly delays, lost trust and a hit to your bottom line. 

At Total Quality Logistics, we’ve got you covered. We specialize in fast, reliable spot market solutions – even for urgent, last-minute shipments. With a 110,000+ carrier network and industry-leading technology, we deliver customized solutions to keep your freight moving.  

We know service failures happen. Many customers turn to us after another provider has let them down. In 2024 alone, over 1 million shipments were tendered to TQL and loaded within 24 hours. 

Disruptions carry high stakes, from late fees and strained relationships to stress and added work for your team. Shippers can be proactive in reducing setbacks by following these three steps.

1. Vet and diversify your carrier network
   A diversified, vetted carrier network creates fallback options when challenges occur. Partnering with TQL ensures reliable support.
2. Maintain real-time visibility
   TQL offers access to capacity, 24/7/365 in-house support and a strong track record of reliability. TQL’s single point-of-contact model keeps your shipments on track and your supply chain moving.
3. Communicate clearly
   Communication is critical. Let your Logistics Account Executive know about potential production or scheduling issues early. The more lead time we have, the more we can optimize shipments and reduce costs.

Protecting your business with the right partner makes all the difference. Nationwide market knowledge, access to real-time data and trusted capacity matter. Before accepting a “too good to be true” quote, ask yourself:

1. Is this an all-in rate or will hidden fees appear later?
2. Is there actual capacity to support the rate?
3. If issues arise, what will it cost your company in time, money and reputation?

Don’t leave your supply chain exposed. Partner with TQL to minimize service failures, protect your bottom line and work with an award-winning logistics team as invested in your success as you are.

Want to work for a company that helps you succeed? Explore job openings at TQL.com.