Business Intelligence Group names TQL a 2025 Finalist for its Excellence in Customer Service Awards

TQL receives prestigious customer service honor 

Cincinnati (April 23rd, 2025) – Total Quality Logistics (TQL), the second largest freight brokerage in North America and one of the largest global third-party logistics firms is a 2025 Finalist for Business Intelligence Group’s Excellence in Customer Service Awards. 

The honor recognizes companies that prioritize customer experience, which is at the core of TQL’s strategy.  

TQL’s single-point-of-contact system and commitment to doing the job right 24/7/365 set the company apart in a crowded industry. A TQL customer works with a dedicated Logistics Account Executive from start to finish – a rarity in logistics. This approach reinforces TQL’s people-first philosophy and allows TQL to deliver a high standard. 

“Delivering freight intact and on time requires specialized and focused care,” TQL President Kerry Byrne said. “Our dedication to around-the-clock service sets us apart with both our customers and carriers.” 

Every month, TQL surveys a randomized group of hundreds of customers about quality of service. In 2024, our average score was 9.3/10. 

About TQL: 

Total Quality Logistics (TQL) creates greater supply chain efficiencies for our customers by combining industry-leading technology with unmatched customer service. Customers and carriers turn to us daily to solve their transportation needs with competitive pricing, continuous communication and a commitment to do it right — every time. Through our comprehensive portfolio of logistics services and network of 110,000+ carriers, we move 3.6+ million loads of freight annually. Our company and employees make the world a better place by donating thousands of volunteer hours and millions of dollars each year through TQL Cares and the TQL Foundation. We are proud to be the naming rights sponsor of TQL Stadium, home of Major League Soccer’s FC Cincinnati. Founded in 1997 in Cincinnati, Ohio, TQL is one of the largest logistics firms in North America, with 9,000+ employees in 60+ offices across the U.S. Learn more at TQL.com. 

Press Contact     
Julia Fulton    
jfulton@tql.com
513.831.2600 x57248   
Back to all posts