TQL provides comprehensive claims management services through a dedicated team of professionals to ensure all parties' compliance with claim regulations and industry standards. This team facilitates all freight claim filings from beginning to end, and acts as a liaison between carrier partners and impacted parties.

• Customer/Shipper has 9 months from date of delivery to provide TQL required documentation to open a claim.
• Carrier has 30 days to respond, 120 days to provide resolution. TQL handles claims 3x faster than the industry average.

A copy of TQL's insurance certificate will be provided. TQL as a brokerage has $500k in Contingent Cargo Coverage, and all subcontracted carriers that haul freight for TQL carry a minimum of $100k in Cargo Coverage, though many of our carriers have higher-than-minimum cargo insurance. TQL's General liability is $5,000,000.

CARRIER VETTING/ONBOARDING

FMCSA safety rating requirements (e.g., conditional, unrated, etc.)

• TQL follows FMCSA guidelines and industry standards when evaluating carrier safety ratings.
• Carriers with elevated risk profiles (e.g., conditional ratings) are generally avoided under current practices.
• Safety ratings are continuously monitored throughout the carrier relationship.
• Agreement to the terms of TQL’s Broker/Carrier Agreement.
• TQL utilizes third-party vendors to facilitate the vetting and maintenance.

Minimum operating authority tenure requirements

• Carriers must have valid and active operating authority issued by the FMCSA prior to approval.
• Authority status is verified during onboarding and continuously monitored thereafter.

Insurance requirements (minimums and verification process)

• Minimum required coverage includes:
• $1,000,000 auto liability insurance, except where local law requires additional coverage.
• $100,000 cargo insurance.
• Insurance is verified directly with the carrier’s insurance agent (not accepted directly from carriers).
• TQL continuously monitors insurance for cancellations, lapses, or changes.

CARRIER MONITORING

Carrier oversight at TQL is ongoing, not one-time. We actively monitor carriers throughout our relationship, changes in the following areas can trigger removal: status changes (authority, insurance, safety indicators); performance and reliability; signals related to fraud, theft, or compliance risk. If a carrier no longer meets our standards, they are removed from our network. We take safety and security seriously and have designed a strong carrier vetting and fraud prevention model:

Layered Risk Model

• TQL uses a multi-layered vetting approach, combining proprietary internal data with multiple external sources rather than relying on a single system.
• Our processes are intentionally redundant, allowing carriers or loads to be flagged across multiple checkpoints for enhanced review.

Human Oversight + Technology

• TQL supplements advanced technology with dedicated personnel who review flagged activity, ensuring adaptability as fraud tactics evolve.
• We know combining automation with human judgment reduces gaps and strengthens overall risk management.

Internal Measures

• TQL’s proprietary TMS has status automation that locks out certain carriers, with no overrides.
• If a carrier is removed from our network, that decision is made in the TMS which removes that carrier from further use.

TQL has no outstanding bank debt or long-term liabilities alongside access to a revolving credit line. Currently, TQL holds significant liquid assets to cover all current liabilities operating as a non-asset-based brokerage. Our resilient customer base is made up of over 40,000+ active customers with none of those representing more than 1% of our revenue.

• DUNS #: 79-145-9410
• Paydex Range: 78-80

TQL utilizes a single point of contact model that streamlines communication and limits redundant information. All inquiries and communications will be provided through those active communication channels. A dedicated org chart and escalation structure can be provided upon request.