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Carrier FAQ

Have a question? Check out the most frequently asked questions here. If you can't find the answer you are looking for, please feel free to contact us at 1-800-580-3101. We are available 24/7/365. 

 

What do I need to start hauling for TQL?

To haul for TQL we require:
- Valid MC or US DOT number
- Minimum $1 million auto liability insurance
- Minimum $100,000 cargo insurance policy
- Reefer Breakdown on insurance certificate (if applicable)
- Completed online Carrier Contract*

*If you are ready to begin the process, please click here to access the online Carrier Contract.

What type of trailers do you work with?

- Dry Van
- Reefer
- Flatbed
- Drop Trailer
- Team Driver
- Cross-Border
- Hazmat
- Tanker/Bulk
- High Value


 

How can I find and book loads?

TQL offers two ways to find and book loads at any time of the day or night. TQL Carrier Dashboard, our free web portal and mobile app, allows you to search and book loads from your desktop or mobile device. You may also call 1-800-580-3101 and select “Option 1” to connect with a team member to assist you.

What is TQL Carrier Dashboard?

As a valued TQL Carrier, you are eligible for a complimentary TQL Carrier Dashboard account, giving you access to 30,000+ loads a week. With TQL Carrier Dashboard, you can search and quote available loads, submit invoices, reduce check calls and more.

How can I get TQL Carrier Dashboard?

Request an account here, then access TQL Carrier Dashboard online or download the app from the Apple App Store or Google Play Store. An account is not required to download the mobile app and search for loads. Any other feature will prompt a request for a login.


 

How can I submit a check call?

You have 2 ways you can submit check calls.

1. The most efficient way is to provide automated or manual check calls through Carrier Dashboard.

2. Call your TQL Account Executive at 1-800-580-3101. Their extension # can be found on the upper left-hand corner of your rate confirmation.

 


 

Who do I call if I have a problem while moving a load?

Contact your Logistics Account Executive (LAE) at 1-800-580-3101 and dial the extension found in the upper left-hand corner of your rate confirmation. If you don’t have the extension, choose option 1 and a team member will be happy to assist you – 24/7/365.


 

What documents do I need to send to TQL to process my payment?

• TQL invoice with load number
• Signed bill of lading (BOL)
• Lumper receipts
• Copy of TQL confirmation
• Plus, any other paperwork associated with the load

How do I send the documents?

The easiest way to send paperwork is through the “Document Capture” feature located in the TQL Carrier Dashboard app. You can also email CInvoices@tql.com or fax your documents to 1-513-688-8782.

Do you have any quick pay options?

Our standard pay terms are 28-days, but sometimes you need it sooner. For that reason, we offer 1-day (at 5% off the gross pay of the load) and 7-day (at 3% off the gross pay of the load) quick pay options. Contact 1-800-580-3101 ext. 69355 to learn more.

Why haven’t I received a payment for my load?

For payment questions, please have your TQL PO# available and contact our Payment Resolutions Team at 1-800-3101 ext. 69355 or email prt@tql.com.


 

Who do I contact regarding a claim?

In the event of an active or potential claim, please contact our Claims Team at 1-800-580-3101 ext. 69110.


 

Who can I contact with an identity theft security concern?

You can notify TQL of any potential identity theft concerns by contacting our Operational Sales Team at 1-800-580-3101 ext. 55500, or email operationalsales@tql.com.


 

Por favor llame al 1-800-580-3101 extension 69102 para ayuda en vivo.


 

Call Carrier Services at 1-800-580-3101 option 1.


 
  • 4289 Ivy Pointe Blvd.
    Cincinnati, OH 45245
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  • TQL MISSION STATEMENT
    Exceed the customer's expectations at all times and handle their transportation requirements from the moment of pickup until delivery 24/7/365.

    To speak to a TQL logistics expert, contact us at 1-800-580-3101.
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